With Adtech’s VoIP Trunking and Hosted PBX services, 911 service works exactly as it would under any other phone service. Simply dial 9-1-1 on your phone and you will be connected to the nearest call center. When you sign up with our service, you provide an address and a main phone number. This is the only outbound number that is configured for 911 service, and it is only configured for that address. If you want to enable 911 capabilities for multiple outbound phone numbers, check our pricing page and call us for more information.
If your outbound CallerID is the same as that of your office, your 911 calls will appear to come from that location. In order to properly support 911 calling for remote locations, those locations will need to have their own CallerID number and address information. Once this has been configured, 911 calling will work as it would from any standard phone line. Check our pricing page or call us for more details.
Yes! When you dial 411 from an Adtech VoIP trunk or Hosted PBX service, you will be directed to Microsoft’s BING 411 directory. There is no cost for this service.
Adtech’s Hosted PBX and VOIP Trunking services do support international dialing. Our rates are competitive and your calls will be billed on a quarterly basis. Please contact us if you have questions about setting up international service.
Faxing over VoIP service is not always possible. A lot will depend on the quality of connection you have between your service and Adtech’s servers. Adtech does not support faxing over our VoIP service, however, it can be possible if you are using one of our analog telephony adapters. Some tips to getting faxing to work: set the speed to 9600 bps and set error correction to off. These settings will give you the best chance of success.
Call Parking is a feature of most VoIP phone systems that will allow you to put a call on hold and pick it up at any other extension.
Adtech’s VoIP Trunking and Hosted PBX services do not currently support selective caller ID blocking. We plan to offer this feature at a later date.
We can usually get phones and systems provisioned within two business days of your request. If you need to transfer a phone number from your current provider to us or if we need to obtain a new phone number for you, the process will take up to 30 days to complete your order.
No. You do not need a computer and it does not need to be turned on in order to utilize our VoIP service.
While satellite internet may have the required bandwidth for a VoIP service, the latency (otherwise known as the time it takes for data to get from one side of a connection to the other and back again) is simply too high to provide a good quality, reliable VoIP connection. Adtech’s VoIP service is not supported over any satellite or cellular internet service.
NO! Adtech’s VoIP Trunk and Hosted PBX services are designed to give you a flexible, low-cost way to get to terminate calls to the public telephone network. You can call anyone in the United States.
Like faxing, Adtech does not support any other types of data connections over our VoIP service. This includes dial-up internet access, faxing, TiVO, DirecTV, and any other dial in access service.
For assistance with or questions about Adtech’s VoIP Trunking and Hosted PBX services, call 1-877-455-7777 or 209-541-1111 between the hours of 8:00am – 5:00pm PST Monday through Friday.